Managed IT Services
- Desktop & hardware support
- Remote user & office support
- Managed / hosted email
- Disaster recovery
- IT asset management
We’re your off-site in-house IT team
When you sign up for our managed IT services, we become your off-site in-house IT team with a permanent finger on the technological pulse of your business. We provide custom managed IT packages designed to look after your systems and to provide rapid on-site or remote support when you need it. Every managed IT package automatically includes a Service-Level Agreement (SLA) to provide you with assurance that you’re getting exactly what you’re paying for.
More about our Managed IT services
Ask about your custom managed IT services package to find out how we can streamline your business. We’ll sit with you, determine your needs, and provide you with those options you need to do business a little more reliable, a little faster. Once we’ve agreed on what you need, we’ll work out a schedule to determine when what should happen to ensure that you’re ahead of the game.
Managed IT support often includes remote monitoring as a component, which simply means we’ll keep an eye on your mission-critical systems and deal proactively with anomalies to keep them from becoming serious issues. It also includes remote desktop support, which allows us to log onto an affected computer to solve a problem – no more hours spent waiting for a technician, no more delays with important business objectives.
Service Level Agreement (SLA)
A Service Level Agreement, or SLA, is our commitment to you. It outlines the details of your managed IT support package, and defines turnaround times and similar variables. Our SLAs are designed to give you the confidence to know that it’s business as usual, regardless of what happens.
Sample SLA: (click to view)
Get in touch
082 451 6548